GENERAL CONDITIONS OF SALE

These General Purchase Conditions regulate the use of the website www.lojadoouro.pt (hereinafter the "website") owned by Pérola do Tempo SA. Pérola do Tempo SA is a public limited company with registered offices at Rua Luis de Camões, LJ 43 A, Barosa, Leiria, Portugal , holder of NIF no. 509264140 , and operates on the internet with the website www.lojadoouro.pt, under the business title no. T1047 of Jewellery Retailer - Website.

The customer's use of the online store's services presupposes, in any case, adherence to the General Conditions of Sale in the version published by the Company at the time of the purchase order. Therefore, it is advisable for the customer to read these General Conditions before making a purchase.

SCOPE OF THE CONTRACT

These General Conditions of Sale apply to the sale of all Pérola do Tempo SA items through its website to consumers who can deliver orders in Europe (Eurozone only). The Company informs that its website is intended exclusively for an audience over 16 years of age. Pérola do Tempo SA reserves the right to cancel a user's access account if fraudulent, speculative, or bad faith acts are detected in the use of this service.

PURCHASE LIMIT

For security reasons, purchases over €5,000 and more than 10 items per order are not permitted. Purchases over R$5,000 must be picked up in store.

ORDER ACCEPTANCE

Confirmation of the availability of the ordered products and acceptance of your order will be made by email or telephone, or, if this is not possible, by sending a new email. Only upon acceptance by Pérola do Tempo SA will the agreement binding lojadoouro.pt and the customer be formed, and of which these terms and conditions of sale are a part. Pérola do Tempo SA may withdraw any offer or change the price indicated at any time until an agreement has been reached with the customer. Pérola do Tempo SA shall not be held liable for any typographical errors.

PRODUCTS

a) Description and Prices: Loja do Ouro is committed to being as professional as possible, describing each item available on the website in detail. Detailed information is always accompanied by real photos of the corresponding item. Differences between photographs and products are minimal and do not affect the essential characteristics of the products. The color of products displayed in the online store may differ from the actual color of the product.

The prices applied are those stated on the website at the time of the order. Prices are listed for each item and include ICMS (Tax on Circulation of Goods and Services). The price of the item may change depending on the daily price of precious metals.

The value of precious metals depends on international market prices. The gold bar has its price posted daily by the Bank of Portugal, but the price in Portugal depends on London Stock Exchange quotes (where the price is set in dollars per ounce).

Under Article 63 of the new RJOC law, Law No. 98/2015 of August 18, we inform you that the daily prices of gold, silver, platinum and palladium can be consulted on the Banco de Portugal website. (here) or on the London Bullion Market Association website (here) .

Shipping costs will be detailed to the customer upon order placement. Pérola do Tempo SA reserves the right to make any changes it deems appropriate at any time and without prior notice, and may update items and prices daily based on new developments. For shipments outside of Portugal, the customer must pay the shipping costs incurred, which will vary depending on the weight of the shipment.

b) Certification of pieces: In accordance with the provisions of art.64 of the RJOC, all articles with precious metals, sold at lojadoouro.pt, are duly hallmarked by ICNM - National Mint Press.

INCM Assay Offices provide this guarantee by verifying the legal fineness (per thousand of precious metal contained in an alloy) and applying the hallmark next to the responsibility mark, manufacturer mark, or equivalent. The application of the marks is only mandatory on pieces weighing more than 2 grams.

You can access the ICNM table here , which lists the Legal Marks of Portuguese Assay Offices.

If a customer wishes to verify the authenticity of items sold by Loja do Ouro, they can use the Assay Office services. Learn more. here .

c) Location of Products: In addition to the online store, items sold at lojadoouro.com.br can be viewed or inspected at our office, at Rua Prof. António Luís Fernandes, R/ch, Loja 3 - Bairro de Jericó, 2440-158 Leiria.

PAYMENT

Payment will be made upon completion of the purchase process and will be an essential condition for formalizing the purchase.

Accepted payment methods: Purchases can be paid with Visa®, Mastercard®, or American Express® credit cards, as well as with MB or MB Maestro debit cards (which involves direct debit). Customers can also pay via MBway (up to R$2,000) or in installments through KLARNA (3 interest-free installments) or SeQura (3 interest-free installments, or 6/9/12 interest-based installments). In any case, payment methods are selected during the purchase process on the corresponding screen. Payment providers or issuers may adopt anti-fraud measures that may result in the refusal of certain transactions. The Company is not responsible for the application of these security policies.

DELIVERY

Orders will be delivered to the address provided by the customer, meeting the following criteria:

a) Direct Delivery: The address provided by the customer can be a private home, a workplace, or any other address provided. Deliveries in Portugal: excludes PO boxes. The billing address and shipping address do not need to match.

b) Gift Delivery: You can place an order and have it delivered directly to a third party as a gift. This option must be specified during the checkout process in the appropriate section. You can also request special wrapping and a personalized dedication that will be delivered with the order. To exchange or return such an order, the purchaser must print a copy of the original receipt from the "My Account" section.

DELIVERY INCIDENTS

If delivery cannot be made due to the recipient's absence or incorrect address, the customer will be responsible for the cost of resending.

EXCHANGES AND RETURNS

There is the possibility of exchange or return, under the conditions described below:

a) Exchange : an exchange is considered to be the replacement of one item for another.

b) Return : Returns due to defects or imperfections in the item. All items to be returned must be returned in their original packaging and in the same condition in which they were sent. For any exchange or return procedure, it is essential to have the invoice sent with the product to be returned/exchanged.

Conditions : The exchange or return process (both returns due to defects or imperfections and returns due to withdrawal) must begin within 15 business days of receiving the order. Only size exchanges can be made using the same reference.

Cost : Exchanges are possible with the customer covering shipping costs. Returns due to item imperfections will be covered by Pérola do Tempo SA.

Procedure : Contact our Customer Service by calling 808 914 839 or via email at apoiocliente@lojadoouro.pt and we will tell you how to send your return to our facilities.

GUARANTEE

According to Portuguese law, all new parts have a 3-year warranty . For used goods, the 3-year period can be reduced to 18 months by agreement between the seller and the consumer.

The warranty covers all damage or manufacturing defects, but excludes situations caused by misuse or accident. Materials subject to breakage (e.g., cubic zirconia or precious stones), deterioration, oxidation, or deformation caused by daily and/or improper use are excluded from the warranty.

Loja do Ouro has the right to refuse warranty coverage if the product is damaged by unauthorized service or improper use of the parts.

The Customer is obliged to inspect the item delivered upon receipt. If it appears to be different from the item ordered, or if it appears to be incomplete or damaged, the Customer must immediately report the problem to apoiocliente@lojadoouro.pt.

The return of the item implies that it is in new condition and must be done in its original packaging, accompanied by all documentation, via registered mail.

After review, confirmation of warranty validity, and acceptance, Loja do Ouro offers the Customer the option to choose between replacing the item with another, free of charge, or a refund. The refund only applies if the item has not yet been exchanged/returned for more than 15 days.

ITEM AVAILABILITY

All orders are subject to item availability. If there are any issues with your order, or if items are out of stock, you will be notified immediately.

CUSTOMER SERVICE

For any questions, suggestions, complaints, or inquiries about the online store, you can contact Customer Service by email at apoiocliente@lojadoouro.pt or by mail to the following address: Pérola do Tempo SA Rua Professor António Luis Fernandes, RC Loja 3 2400-158 Leiria. Customer Service will respond to your request as quickly as possible and, in any case, within 72 hours.

OTHER RIGHTS AND RESPONSIBILITIES

Username

Each registered customer will choose a username (email address) that is unique, personal, and non-transferable. The password is chosen by the customer at the time of registration and must be kept confidential.

Pricing and Limitation on Existing Stock

Prices are shown in euros and include applicable taxes and fees (VAT). Prices shown are exclusive to purchases made through this website. Availability of products shown on the website is limited to current inventory. Prices and other descriptions are subject to change without notice, including due to restocking.

Ownership of Contents and Distinctive Signs

All data and content on the website, including distinctive trade marks, are the exclusive property of Pérola do Tempo SA or third parties and are therefore protected by law.

Errors in Content

Pérola do Tempo SA assumes no responsibility for any errors in the website content or information provided. Pérola do Tempo SA makes every effort to ensure the accuracy and completeness of the website, reserving the right to freely change the website content at any time and without prior notice.

Internet Usage

Pérola do Tempo SA will not be responsible for losses and inconveniences arising from the use of the Internet, including, for example, due to the interruption or deficiency of the service and access, external intrusion or the presence of computer viruses, or any case of force majeure.

Newsletter

Newsletters sent by email are intended to publicize promotions and general information from Pérola do Tempo SA. The customer may receive the Newsletter from the moment they register for the Newsletter or on the website, unless otherwise indicated on the registration form.

APPLICABLE LAW AND JURISDICTION

These General Purchase Conditions are subject to Portuguese legislation.

LITIGATION

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity.

You can check a list of RALs by following the link: List of RALs